Feedback and Complaints

Q: How can I submit a complaint or provide feedback?

You can submit a complaint or provide feedback by filling out the form on this page. You can choose to provide your name and email, or you can submit your feedback anonymously.

Q: What information do I need to provide when submitting a complaint?

You should provide a subject and a detailed description of your complaint or feedback. You may also attach relevant files if necessary. Providing your name and email is optional, but it helps us follow up with you if needed.

Q: Can I submit my complaint anonymously?

Yes, you can choose to submit your complaint anonymously. However, providing your contact information can help us reach out to you for further details or updates regarding your complaint.

Q: What happens after I submit my complaint?

After you submit your complaint, our team will review it promptly. We may contact you for additional information if you provided your contact details. Your complaint will be investigated, and appropriate actions will be taken based on our findings.

Q: How long will it take to resolve my complaint?

The time required to resolve a complaint can vary depending on the complexity of the issue. We strive to address and resolve all complaints as quickly as possible, usually within 20 business days.

Q: Will my complaint be kept confidential?

Yes, we treat all complaints with the utmost confidentiality. Your information will be kept secure and will only be shared with those necessary to address the issue.

Q: Can I track the status of my complaint?

If you provided your contact information, we will update you on the status of your complaint as it progresses. For anonymous complaints, you will not receive status updates, but rest assured, your complaint will still be thoroughly investigated.

Q: What should I do if I have additional information or evidence after submitting my complaint?

If you have more information or evidence after submitting your complaint, please contact us using the provided contact details or submit a new form with the additional information. Reference your initial submission if possible.

Q: Who can I contact if I have questions about the complaints process?

If you have any questions about the complaints process, please contact us through the speakup@osacogroup.com address. Our team is here to assist you and provide any additional information you may need.

At OSACO we aim for excellence and aspire to deliver the best service to our clients and community. Your feedback helps us to know if we are meeting those aspirations, or if we can do better.

If you have feedback or would like to speak up, on any aspect of your experience with OSACO, we welcome it as an opportunity to learn and improve. And if for any reason your interaction with us was not as you had hoped, we will do our best to address your concerns.

Please be assured that your feedback and complaints are treated seriously and confidentially.

More information about the process for getting in touch with us is included below.

Feedback and Complaints

Name*
First Last
Job Title
Company
Country
Country
Email*
Contact Number
Do you wish to submit your complaint or feedback anonymously?*
Do you wish to submit your complaint or feedback anonymously?
- Yes
- No
Message*
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Frequently Asked Questions:

How can I submit a complaint or provide feedback?

What information do I need to provide when submitting a complaint?

Can I submit my complaint anonymously?

What happens after I submit my complaint?

How long will it take to resolve my complaint?

Will my complaint be kept confidential?

Can I track the status of my complaint?

What should I do if I have additional information or evidence after submitting my complaint?

Who can I contact if I have questions about the complaints process?